Binance being absolutely useless

I need to publicly doc my Binance experience because this has develop into unacceptable and other users should concentrate on what can occur when an account is positioned underneath assessment.

My Binance account has been restricted since 27 March after a rejected USDC withdrawal try. The withdrawal did not undergo and no funds have been sent to the vacation spot handle, however my account has remained restricted since then.

At first, the difficulty seemed to be momentary. I was shown or informed that it might take round 24 hours. After that handed, help advised me the assessment might take up to 30 days. Later, it turned 30 working days. Then I used to be informed the assessment began on 27 March and must be concluded round 7 Might.

On 6 Might, Binance Help confirmed that I should anticipate an e-mail or reply on 7 Might, or attain out if I didn't obtain one.

I requested:

“Tomorrow I can anticipate an e mail or some reply concerning the evaluate right?”

Help replied:

“Yes, because the agent stated on the seventh, it is best to anticipate an e-mail, if not, you'll be able to reach out.”

On 7 Might, I acquired no e-mail and no meaningful replace. Once I contacted help, I used to be solely informed that there were no updates and that my account would stay restricted whereas the assessment was ongoing.

That's the core drawback: Binance keeps altering the timeline, then refuses to elucidate why the previous timeline was not respected.

My account has shown a number of restrictions and codes, including:

• RW00218 withdrawal restriction
• RW00142 withdrawal restriction
• RW00270 sell perform briefly suspended
• Pay service briefly restricted
• withdrawal restriction because of Terms of Use
• risk-control restriction messages

Help additionally informed me that my account had transacted with addresses outdoors Binance’s Terms of Use. Nevertheless, no clear subsequent step has been given.

I have repeatedly requested Binance whether or not they want anything from me, resembling:

• further verification
• source-of-funds proof
• source-of-wealth proof
• pockets ownership proof
• rationalization of the rejected withdrawal
• some other documents or clarification

I've repeatedly stated that I'm absolutely prepared to cooperate immediately.

Binance repeatedly says no motion is required from my aspect, but at the similar time they hold my funds inaccessible and provide no last determination, no document request, no grievance reference, no dependable timeline, and no clear resolution path.

The communication has been extremely poor. I've been moved between many brokers. Brokers repeatedly tell me to attend 10–15 minutes whereas they assessment the historical past, then they either give a generic reply, transfer me again, or depart the dialog. Several occasions the chat was closed whereas the difficulty was nonetheless unresolved.

Help retains saying the case is:

• escalated
• expedited
• prioritized
• sent to a specialist
• despatched to the related department
• handled by an account handler

However none of this has resulted in an actual replace. No escalation reference, no accountable division, no deadline, no written next step, and no last choice has been offered.

One help message even said that my case has taken “longer than anticipated”, which confirms that Binance knows this has exceeded the expected timeframe. However even after that, I still acquired no rationalization of the delay and no significant subsequent step.

What makes this worse is that once I submit or ask publicly on platforms like Reddit or X, the response is often something like:

“We will see you're related to an agent and they'll help you.”

But in the precise help chat, the agent typically just repeats that there are not any updates, transfers me to a different agent, or disappears/leaves the dialog. So publicly it appears like Binance helps, but privately the help loop continues with out resolution.

At present, help informed me once more that there have been no updates. After I replied, the chat out of the blue showed that I used to be being related to an agent once more, which suggests the previous agent had already left or disconnected with out correctly addressing the difficulty.

This has happened repeatedly: I ask direct questions, help avoids them, then the chat is transferred or closed.

The questions I have asked are primary procedural questions, not confidential investigation details:

1. What is the legal Binance entity chargeable for my account?
2. What regulator or authority handles complaints about my account?
3. Can I get a formal grievance reference quantity?
4. Is anything required from me?
5. If nothing is required from me, when will the assessment workforce decide?
6. If Binance not needs to offer providers, what's the offboarding course of to withdraw my remaining funds?

These will not be confidential AML or investigation details. These are primary procedural questions that any platform holding consumer funds ought to be capable of answer.

I understand that Binance might have to conduct compliance, AML, safety, or risk-control critiques. I am not asking Binance to disclose confidential inner investigation details. I am asking for primary equity, transparency, and a real decision path.

The difficulty just isn't only that my account is beneath assessment. The difficulty is that Binance has restricted access to my funds for an prolonged period, gave inconsistent timelines, created an expectation of an update on 7 Might, failed to offer that update, transferred me between agents repeatedly, closed chats whereas unresolved, and continues to offer generic responses without any concrete next step.

Related case IDs embrace:

• #160999529
• #161112218
• #161115300

Binance, I'm asking for one of the following:

• restore withdrawal access;
• request the documents or rationalization you want from me;
• provide a written next step;
• present a proper grievance reference;
• determine the legal Binance entity answerable for my account;
• clarify the offboarding course of so I can withdraw my remaining funds.

Retaining a consumer’s funds restricted for this long while providing no reliable timeline, no action request, no ultimate determination, and no proper grievance pathway isn't acceptable.

At this point, I'm genuinely confident Binance will in all probability respond to this with the identical generic message again: “your case is beneath evaluate,” “please wait patiently,” or “we will see you're related to an agent.”

But that's exactly the issue. I am not asking for an additional scripted response. I am asking for an actual procedural replace, a formal grievance reference, a responsible legal entity, and a clear subsequent step for accessing my funds.

u/BinanceHelpDesk u/binance please escalate this properly and provide an actual written replace, not another generic “anticipate evaluate” reply.