Lost More Than 20K USD and Still Haven't Received Any USDC from Binance Together Initiative

I misplaced all my money 20,676 USD (snapshot at 2025-10-09 23:59 (UTC)) in the crypto crash on October 10-11. I still haven't acquired a single dollar from the Collectively Initiative program launched by Binance, regardless that I met all the necessities.

First, I waited 10 days to see if any funds would arrive, because it was mentioned that there may be a delay on account of heavy workload. Then, since I didn't obtain any funds, I contacted the client help on Binance website twice about this challenge. In the first conversation on October 20, 2025: I used to be informed that “your request can be evaluated and you will obtain a reply by e-mail inside 7 days”. I waited 7 days however no e-mail arrived. Subsequently, I initiated a second dialog on October 28, 2025: I used to be informed that “your request was rejected”. No cause was given. Though I said that I met all the circumstances, the difficulty was coated up and the issue remained unresolved.

I FOUND THE REASON. On account of Binance's liquidity failure, the liquidation was achieved at a very low margin degree (zero.7) than it ought to have been (1.1 - 1), which falsely prevents me from qualifying for the Together Initiative's loss ratio requirement:

• My liquidation loss appeared low because Binance liquidated my margin account at a margin degree of zero.7, which is significantly lower than the margin degree between 1.1 and 1, where liquidation ought to happen. Subsequently, with 28.36% loss ratio, I fell under the Collectively Initiative's minimal requirement of 30% loss ratio. THIS IS BINANCE'S LIQUIDITY FAILURE. If it had liquidated when the margin degree was between 1.1 and 1 because it SHOULD be, that's, if it had liquidated to repay all my margin debt, my precise loss fee would have been 40.26%. SO, MY ACTUAL LOSS RATIO IS 40.26%. Binance please think about my actual loss ratio, I meet this loss ratio condition, please kindly make the suitable choice. I offered the detailed calculation under:
  • Complete debt in my margin account was eight,324.7 USDT.
  • Liquidation ought to begin when the margin degree drops under 1.1, i.e. when my complete belongings drop under 9,157.17 USDT (8,324.7 USDT * 1.1).
  • If liquidation was completed between 1.1 and 1 margin ranges, my loss fee can be as follows: 8,324.7 USDT / 20,676 USDT = 40.26%, assuming liquidation amount was equal to my complete debt.
  • As I show within the "Liquidation Historical past" screenshot hooked up under, liquidation started late at 1.064 margin degree (my complete belongings at this degree have been eight,860.06 USDT). Liquidation started, however resulting from Binance's liquidity failure, the complete liquidation passed off at a a lot lower margin degree on average: zero.7 (5,865.51 USDT / 8,324.7 USDT = zero.7). The amount of liquidation was a lot lower (5,865.51 USDT) when it should have been all debt. The remaining debt was cleared at noon of the same day. So, the false loss ratio was: 5,865.51 USDT / 20,676 USDT = 28.36%.
  • My precise loss ratio is 40.26% and subsequently I meet all circumstances together with the loss ratio condition. Binance please take this into consideration.

I've been trading on Binance for years, I've traded with giant funds, and I've personally seen the care and safety Binance provides to its users.

However this time I personally suffered a critical lack of money, and I believed that Binance would offer some assist, and I was right. They launched a program referred to as Together Initiative.

I saw that I met the circumstances, I was glad. However days glided by, and despite dropping 20,676 USD, not even 1 dollar got here in. I was disillusioned, and once I contacted the client help, they tried to shut the matter through the use of the same repetitive cliché phrases. I felt helpless and worthless.

For years, I have trusted Binance, which manages billions of dollars of money, to say right here that I will compensate you for a few of your lost cash as goodwill, after which not offer you any cash afterwards although I meet the circumstances, hurts my belief in Binance. 20,676 USD I lost was a big portion of my savings. Binance, please stand behind this system you began and do the proper thing. Please kindly compensate a number of the cash I misplaced, as I'm qualifying on this Collectively Initiative program. Don't injury the reliability of Binance change I've trusted for years.

I meet all Binance Together Initiative requirements, right here is proof:

• Binance Together Initiative necessities:
  • First requirement: Users who incurred pressured liquidation losses across Futures and Margin trading from 2025-10-10 00:00 to 2025-10-11 23:59 (UTC)
  • Second requirement: Complete liquidation loss quantity: At the least $50 equal
  • Third requirement: Complete liquidation losses symbolize a minimum of 30% (loss ratio) of the consumer’s general internet belongings based mostly on the snapshot taken at 2025-10-09 23:59 (UTC)
  • Fourth requirement: Users who acquired compensation are usually not eligible for this initiative
• Proof that I meet the requirements:
  • For the first requirement - Between 2025-10-10 22:20 and 22:25 minutes (UTC), pressured liquidation passed off on my margin account. All DOGS tokens I had have been bought to repay debts.
  • For the second and third necessities - As I discussed above, in the course of the liquidation, Binance bought my DOGS tokens at a a lot lower cost (zero.7 margin degree) than it should have, 5,865.51 USD of the debts have been paid, my account showed a destructive stability, and then my stability was cleared at noon of the identical day. Subsequently, my liquidation loss appeared lower. Nevertheless, I should have a liquidation lack of 8,324.7 USDT, which is my margin debt, and this makes the loss ratio 40.26%. My complete liquidation loss (eight,324.7 USDT) / My general internet belongings based mostly on the snapshot taken at 2025-10-09 23:59 (UTC) (20,676 USDT) = My loss ratio (40.26%).
  • For the fourth requirement - I didn't get any compensation.

In conclusion of the above statements, I meet all the circumstances in the Together Initiative goodwill program. There might have been an anomaly as a consequence of liquidity failure, but I'm entitled to be paid in this program as I meet the circumstances. Please Binance, do the fitting factor, give proper to those that rightfully deserve it, I trust you. 20,676 USD I misplaced that day was a large portion of my savings.

Please kindly give me what I'm entitled to from the Collectively Initiative plan as a gesture of goodwill. Even when there were anomalies, I consider that Binance will all the time provide belief to its customers and won't depart them alone.

Thanks.

https://preview.redd.it/anc3nhj4n1zf1.png?3372&format=png&auto=webp&s=079a478af8ee10438517456fd00c9be51303cdf2

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